Flex:Care

Flex:Care stands for a set of support packages that are available for many gcs products. Availability of Flex:Care options is indicated in the descriptions of our products.

Standard

• Covers the standard 2-year product warranty
• Software updates (stability and security updates): access upon subscription provided without any additional cost, to the latest patches and maintenance releases
• Email support: Response within 2 NWD (typically, not guaranteed)
• Price per year: included

Extended

• Covers a 12 months period
• Services from package Standard are included (where not otherwise stated)
• Problem/defect reports, investigation and repair, based on
• User description, information and feedback
• Diagnostic reports and log files from device
• Repair Time: 30 NWD
• Installation and configuration support
• Email support: Response within 2 NWD (guaranteed)
• Remote assistance (over the Internet)
• Software update: software notification service
• Price per year: 10% of Listprice

Premium

• Covers a 12 months period
• Services from package Extended are included (where not otherwise stated)
• Planning and integration support
• Email support: Response within 1 NWD
• Call-back Service: telephone support upon request via e-mail
• Software updates: Feature updates (depending on selected product options)
• Repair: Diagnosis and repair or replacement within 15 NWD (typically, depending on availability of parts)
• Prioritized handling
• Price per year: 15% of Listprice

Download the Flex:Care product brief!

gcs office hours: Monday to Friday from 09:00 to 17:00 hours (except Austrian holidays)

NWD: Normal Working Day (Monday to Friday except Austrian holidays)